Last updated: 20 October 2026

Every T-Shirt Empire tee is printed to order, just for you. Because each one is made individually, we can’t take returns for change of mind. But if something’s wrong with your order, we’ll put it right.

Faulty, damaged or misprinted items

If your tee arrives damaged, misprinted, faulty, or isn’t what you ordered, we’ll send a free replacement or give you a full refund — your choice.

  • Email sales@tshirtempire.com.au within 30 days of delivery.
  • Include your order number and a clear photo of the problem (and of the label, if it’s a sizing or garment fault).
  • You don’t need to send the item back unless we ask you to. If we do, we’ll cover the return postage.

Lost or late parcels

If your order hasn’t arrived within 30 days of the estimated delivery date, let us know and we’ll track it down. If it’s lost in transit, we’ll reprint and resend it at no cost, or refund you.

Change of mind and sizing

As each tee is made to order, we don’t offer refunds or exchanges for change of mind, including choosing the wrong size. Our Size & Fit guide on every product page will help you pick the right one before you order.

Colour

Screens display colour differently, and printed colours can vary slightly from the image you see online. Small variations like these aren’t considered a fault.

Wrong address or unclaimed parcels

Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incorrect or it wasn’t collected, we can resend it, but a new shipping charge (and a reprint, if needed) will apply.

Cancelling an order

Orders go into production quickly. If you need to cancel or change an order, email us as soon as possible. We’ll do our best, but once printing has started we may not be able to stop it.

How refunds are paid

Approved refunds go back to your original payment method (PayPal or card) within 5–10 business days.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Contact

T-Shirt Empire · sales@tshirtempire.com.au